Terms and Conditions

These terms and conditions apply to the website (www.homeenergyacademy.com), published content, and online courses operated by Home Energy Academy ("us", "we", or "our"). By accessing or using our website, published content, or online courses, you agree to be bound by these terms and conditions and our Privacy Policy. If you do not agree to these terms and conditions, you should not use our website, published content, or online courses.

Website and Course Content

The content on our website and in our online course is for general information purposes only. While we make every effort to ensure that the information on our website and in our online course is accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.  We recommend that you consult a competent professional in the fields of building science, construction and/or architecture to validate any information provided as it relates to your home.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our website or online course. Through our website, you may be able to link to other websites which are not under our control. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. We may make changes to the content of our website and online course at any time and without notice.

Use of Website and Course Content

You may use our website and online course for personal, non-commercial use only. You may not use our website or online course for any commercial purpose, including without limitation, the sale of access to our website or online course or any of the content included therein.

You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this website or any portion of it unless expressly permitted by us in writing.

You may not use any data mining, robots, scraping, or similar data gathering or extraction methods on our website or online course.  You may not use our website or online course for any illegal or unauthorized purpose. You must not, in the use of our website or online course, violate any laws in your jurisdiction (including but not limited to copyright laws).

You agree that all proprietary approaches, teaching methods, presentation methods, calculators, tools, and resources provided as part of our online course are protected by copyright, trademark and other proprietary rights and laws and that you will not use or reproduce any of these materials in any way without our express written consent.  We reserve the right to terminate your use of our website at any time and without notice.  Although there are no intentions to revoke access to our online courses at any time, you are only strictly guaranteed access to any purchased content for 365 days from the date of purchase.

Intellectual Property

The content of our website and online course, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like ("Content") and the trademarks, service marks and logos contained therein ("Marks"), are owned by or licensed to us, subject to copyright and other intellectual property rights under the law.

You may not use any content or marks from our website or online course without our express written consent.

Payments and Refunds Policy

At Home Energy Academy, we want you to be satisfied with your purchase of our online courses. However, we understand that there may be circumstances where you may wish to request a refund. This policy outlines the procedures and conditions under which refunds will be issued.

Payment

All fees for our online course must be paid in full before access to the course is granted. We accept payment via credit card and PayPal.

Refunds

We offer a 30-day money-back guarantee for our online courses. If you are not satisfied with any of the courses for any reason, you may request a full refund within 30 days of your purchase.

To request a refund, please email us at [email protected] with the subject "Refund Request" and include your name, email address, and the date of purchase. We will review your request and respond within 5 business days.

Refunds will be processed to the original payment method used for the purchase. Please note that it may take up to 10 business days for the refund to appear on your account.

Exceptions

The 30-day money-back guarantee does not apply to purchases made more than 30 days prior to the refund request.  We reserve the right to refuse a refund request if we determine that the request is fraudulent.

Changes to this Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on our website.

Contact Us

If you have any questions about this policy, please contact us at [email protected].